SANTEX RIMAR GROUP is opening a new channel of communication with customers
to improve their satisfaction by
- Assuring there is always an answer to a question
- Solving issues faster
- Being transparent
- Tracking issues
- Communicating necessary process and phases to solve issues
Global Service will allow customers to
- Get self service help
- Open issues or case tickets and monitor as they are solved
- Communicate with a Service Manager to share decisions and issues on delivery, installation, testing of machines and lines
- Enquire for Spare Parts and track their shipment